When we talk about the marketing funnel and different strategies we employ for the top, middle, and bottom of funnel, what do we actually mean? Are we speaking the same language? Often, we are not.
Awareness, intent, interest, consideration, research, engagement, desire, decision, action, retention, demand generation, capture, reengage, loyalty: a plethora of terms used to dissect the customer journey and describe our day-to-day marketing strategies.
Is it all just semantics? No. Misrepresenting or misdefining stages of the marketing funnel can have us fumbling in the dark, convincing ourselves that one strategy can help us accomplish our goals when we’re spending too much time and investment on tactics that won’t meet prospects at critical stages of their buyer journey. Not having clear stages keeps us from understanding where we may need to build audience exposure and what segments we may be neglecting in our growth strategy. From awareness of their own unique problems and products that solve them, to awareness of specific brands, to interactions with those brands, down to demonstrating intent to purchase and repurchase. Buyers' stages matter.
Too many times I’ve heard conversations about competitor search being ‘mid-funnel’ and non-brand search being ‘top of funnel’ while brand search is ‘bottom of funnel’. Arguably all search advertising, particularly the way it is leveraged today, is bottom of funnel.
Are Meta traffic-optimized campaigns 'top of funnel'? No, they are already capitalizing on a target audience’s existing intent to visit a brand’s website and engage.
Why are we so adamant about these definitions? Because alignment on what top, middle, and bottom of funnel actually mean and what common marketing tactics those funnel stages translate to can help us approach different objectives with the right tools and mindsets.
By now, you’re probably clear on what we don’t love about the conversations happening around the funnel today. So we made the Thrive Marketing Funnel Framework, to better evaluate what strategies will help us meet different objectives and what questions to ask along the way.
AKA awareness
What is it? The stage of the buyer journey where people become aware of the problem you can solve.
What is the advertising campaign objective? Building awareness of your service or product offering and the unique problems you can solve.
Who is the audience? Your audiences at this stage should be highly qualified via demographic / audience guardrails and refined buyer personas that align closely with creative messaging. These campaign types focus on the user’s reception or response to a brand’s advertisements off-site (video views, reach/frequency, brand recall).
What are some campaign examples? YouTube Video Reach, Meta Video View, Disney CTV, Spotify/Pandora podcasts etc. Any campaigns optimized to on-site activity should be considered MOF or BOF, as the behaviors they drive and capture are more engagement-oriented.
Relevant questions to ask yourself in this stage?
AKA consideration
What is it? Prospects want a solution and are considering their options.
What is the advertising campaign objective? These campaigns are geared to driving and building consideration for your service or product offering.
Who is the audience? Audiences should be qualified via demographic and intent guardrails: for example a lookalike of 1%, age and gender layering, specific interest targeting, etc.). Prospecting audiences focused on traffic optimization or events prior in the funnel to your success metric.
What are some campaign examples? Meta traffic or landing page view campaigns, any channels focused on optimization to specific pageviews, leads, 2+ page views, 'engaged sessions', webinar download, etc.
Relevant questions to ask yourself in this stage?
AKA decision
What is it? Prospects decide on a solution or product and become paying customers or sales pipeline prospects.
What is the advertising campaign objective? These campaigns focus on driving and capturing the success metric or decision (ie, purchase) from in-market audiences considering a purchase within the next 30 days or less.
Who is the audience? Any retargeting and retention audiences — these users have proven some level of direct brand intent and engagement by exploring your website or taking specific actions. Bottom of funnel audiences can be broader to provide more machine learning flexibility for advertising platforms to focus on prospects nearest to purchase, for example, Broad depending on your product, Lookalike audience 5% etc.
What are some campaign examples? All search advertising as well as Shopping/Pmax, TikTok retargeting, Meta retention, dynamic product ads (DPA’s), Advantage Plus campaigns, Meta prospecting optimized to purchase. For non-ecommerce advertisers - campaigns focused on driving leads or free trials.
It’s important to note here that while add to cart optimization may straddle the line between middle and bottom of funnel depending on the brand, we define add to cart (ATC) campaigns as bottom of funnel because this event is high intent and heavily correlated to purchase. In some cases, as in B2B SaaS, NonBrand search serves as more of a MOF consideration and research space, and may be optimizing to a more up-funnel consideration event like a free trial or sign up.
Relevant questions to ask yourself in this stage
Ultimately, getting clear in our language and terms helps us better communicate with our teams and decision makers in our companies. If you’d like to learn more about how we think about the funnel, listen to our podcast episode on it or watch it here: